Frequently Asked Questions

Menako help centre

Frequently Asked Questions

Quick answers about pet clothing, fit, care, orders, delivery and returns.

Choosing & wearing pet clothes

How do I choose a size?

Use the measurements on the product page and compare chest, neck and back length rather than relying only on breed or weight. If your pet sits between sizes, consider the garment shape and room needed for movement.

How should pet clothing fit?

It should allow natural walking, sitting, breathing and toileting without rubbing or tight pressure. Check the neck, chest and leg openings, then supervise the first wear.

What if my pet dislikes clothing?

Never force it. Introduce a lightweight piece briefly with calm praise, remove it at signs of stress, and choose comfort over appearance.

Are colours exactly the same as my screen?

Small differences can come from screen settings, lighting, yarn or felt batches, and handmade variation.

Care & safety

How should I clean an item?

Follow the product care label. Gentle hand washing, cool water, reshaping and flat drying are often the safest choices for knitted or felted pieces unless the label says otherwise.

Can my pet wear an accessory unsupervised?

We recommend supervision, especially around straps, pom-poms, buttons or other small details. Remove the item for sleep, rough play, crating or whenever it could catch on something.

Orders & support

Which payment methods can I use?

PayPal, cards and compatible digital wallets may be shown at checkout. See the Payment Methods page for details.

Where can I find delivery information?

Available rates and estimates appear at checkout. Tracking is sent when available after dispatch.

How do I request a return or exchange?

Read the Returns & Exchanges page, then contact us before sending anything back.