Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Menako help centre
Quick answers about pet clothing, fit, care, orders, delivery and returns.
Use the measurements on the product page and compare chest, neck and back length rather than relying only on breed or weight. If your pet sits between sizes, consider the garment shape and room needed for movement.
It should allow natural walking, sitting, breathing and toileting without rubbing or tight pressure. Check the neck, chest and leg openings, then supervise the first wear.
Never force it. Introduce a lightweight piece briefly with calm praise, remove it at signs of stress, and choose comfort over appearance.
Small differences can come from screen settings, lighting, yarn or felt batches, and handmade variation.
Follow the product care label. Gentle hand washing, cool water, reshaping and flat drying are often the safest choices for knitted or felted pieces unless the label says otherwise.
We recommend supervision, especially around straps, pom-poms, buttons or other small details. Remove the item for sleep, rough play, crating or whenever it could catch on something.
PayPal, cards and compatible digital wallets may be shown at checkout. See the Payment Methods page for details.
Available rates and estimates appear at checkout. Tracking is sent when available after dispatch.
Read the Returns & Exchanges page, then contact us before sending anything back.