Using the Menako shop

Terms of Service

These terms describe the basic rules for using menakopet.com and purchasing from the Menako online shop.

The online store

By using this website, you agree to use it lawfully and provide accurate information when creating an account or placing an order. You are responsible for protecting your account credentials and for activity carried out through your account.

Products, fit and pet safety

We aim to describe colours, materials, sizes and features accurately. Screens and handmade variation can affect appearance. Measure your pet before ordering, supervise wear, remove any item that causes stress or restricts movement, and keep small parts away from chewing pets.

Orders and payment

An order is a request to purchase and may be declined or cancelled where an item is unavailable, information is incorrect, fraud is suspected or the order cannot be fulfilled. Prices and charges are shown before checkout. Payment is processed by the method you select.

Delivery, returns and refunds

Delivery and return information on the relevant policy pages forms part of these terms. Carrier events and circumstances outside reasonable control may affect delivery. Nothing in these terms excludes rights that cannot legally be excluded.

Content and acceptable use

Menako branding, original text, graphics and site content may not be copied or used commercially without permission. Do not interfere with site security, misuse forms, upload harmful material or attempt unauthorised access.

Changes and contact

Products, services and these terms may change as the shop develops. The version shown when you place an order applies together with any product-specific information provided at that time. Questions can be sent through our contact page.

Last updated: 2 August 2026.