Kind, clear support

Returns & Exchanges

If an item is not right, arrives damaged, or does not match your order, contact us before sending anything back so we can guide you.

Before requesting a return

Have your order number and checkout email ready.
Keep the item unworn, unused and clean, with original tags and packaging where possible.
Send clear photos for damage, defects or an incorrect item.
For fit questions, include your pet’s measurements and the size ordered.

Change of mind or fit

Contact us promptly. Eligibility, return instructions and any return shipping cost will be confirmed before you send the item.

Damaged, defective or incorrect

Tell us as soon as possible and include photos. We will review the issue and explain the available replacement, refund or other remedy.

Personalised items

Made-to-order or personalised pieces may not be returnable for change of mind, but this does not affect remedies for faults or mistakes.

Pet hygiene & safety

For hygiene reasons, worn, washed, soiled or altered pet clothing may not be accepted unless it is faulty.

Refunds and exchanges

Approved refunds are sent to the original payment method after the returned item is received and checked. Processing time may vary by payment provider. Exchange availability depends on stock. Your rights under applicable consumer law are not limited by this page.

Start a request