Return policy

Need to return an item? Contact our support team with your order number before sending your parcel so we can provide the correct return address and instructions.

Foldable Desk-Mounted Cat Bed: 30-day return guarantee

We want you to be completely happy with your Foldable Desk-Mounted Cat Bed. If you are not fully satisfied, contact us within 30 days of receiving your cat bed to request a return under the return terms and process below. The 30-day period starts on the day the cat bed is delivered.

Other products: returns for items with an issue

For products other than the Foldable Desk-Mounted Cat Bed, if there’s a problem with your item, contact us within 14 days of delivery to request a return. The 14-day period starts on the day you receive your order, not the day you place it. Statutory rights described below take priority.

Other return terms

For change-of-mind returns, items must be unused, clean and in the condition in which you received them, with their original packaging where possible.
You are responsible for return shipping for a change-of-mind return, except where applicable law requires otherwise.
Original shipping charges are not refundable under our voluntary policy, except where applicable law requires a refund.

Package returned items securely and use a tracked service. Keep your postage receipt and tracking details. Damage caused by inadequate return packaging may affect a voluntary refund; contact us if a return is delayed or missing.

Damaged, defective or incorrect items

If your item arrives damaged, is defective or does not match your order, contact us with your order number and clear photos to request a return. For the Foldable Desk-Mounted Cat Bed, contact us within 30 days of delivery; for other products, contact us within 14 days of delivery. We will help arrange the appropriate remedy and any necessary return. This contact window does not limit your statutory rights for faulty or incorrect goods.

Refunds

We will notify you after receiving and inspecting your return and confirm whether a refund is approved. Approved refunds are issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to display the credit.

If more than 15 business days have passed since approval and you have not received your refund, email support@menakopet.com.

Your statutory rights

Nothing in this policy restricts mandatory consumer rights. Where EU or UK distance-selling cancellation rights apply, you generally have 14 calendar days after delivery to notify us that you wish to cancel, and a further 14 days to send the goods back. You may inspect goods as permitted by law; handling beyond what is necessary may result in a deduction for reduced value.

Eligible statutory cancellations include reimbursement of standard outbound delivery costs. Applicable refund deadlines take priority over our processing estimate; where permitted, reimbursement may be withheld until the goods are received or evidence of return is provided. Return costs for defective goods are handled as required by applicable law.

Contact us

Please include your order number so we can help with your purchase.