Frequently Asked Questions
Fit, styles and the details that make shopping easier.
Will the Taiyaki Fish Cat Hat fit my cat?
This hat comes in one adjustable size, recommended for cats weighing 4.4–17.6 lb (2–8 kg). Use the hook-and-loop closure to adjust the fit. Fit may vary with your cat’s head size and shape.
What about the other accessories?
The Aviator Crochet Cat Hat comes in one size that fits most cats weighing 4.4–17.6 lb (2–8 kg). The Fish Crochet Cat Scarf is suggested for adult cats and small dogs weighing about 2.5–7.5 kg (5.5–16.5 lb), and can also be used to dress plush toys. Weight is only a guide: check your pet’s head or neck measurements and contact us if you are unsure about fit.
Which styles can I choose?
Choose the brown Aviator Crochet Cat Hat with light-blue goggle details, the Taiyaki Fish Cat Hat, or the Crochet Cat Scarf. The Crochet Cat Scarf is available in the Fish design, with a fish detail and scalloped trim.
What makes the aviator hat a lovely choice for photos?
The brown crochet design, light-blue goggle details and cream trim create a playful little aviator look. Reviewers on the original aviator listing highlighted its soft feel, cute appearance and carefully finished details. Pair it with a Crochet Cat Scarf for two different photo looks. These comments come from collected source-platform reviews, not Menako purchase reviews.
Can I mix styles to get the two-item discount?
Yes. For Cat Hats and Crochet Cat Scarf, one item is US$29.80. When your order contains 2 or more items, Cat Hats and Crochet Cat Scarf are US$19.90 each: 2 of these items total US$39.80, 3 total US$59.70, and 4 total US$79.60. Mix products and available styles. The discount is applied automatically in your cart.
The Foldable Desk-Mounted Cat Bed is excluded from the US$19.90 offer. It is US$66.00 for one, or US$117.86 for each complete pair; any unpaired cat bed remains US$66.00.
The Foldable Desk-Mounted Cat Bed includes free, insured shipping, even for a single cat bed. For other products, orders containing 2 or more items receive free worldwide shipping. For single-item orders of other products, the existing US$5 shipping rate applies to supported addresses in the Americas and Europe; contact us for single-item delivery to other destinations. Taxes and optional service fees are separate.
How do I see where my parcel is?
Open Track your order and enter your carrier tracking number. The page displays the carrier updates available through 17TRACK. Use the tracking number rather than your Menako order number. If no update is available yet, try again later or contact us for help.
When will my order arrive?
Foldable Desk-Mounted Cat Bed orders are processed within 1–3 business days, with delivery estimated at 6–9 business days after dispatch. Orders for other products ship within 3 days, with delivery estimated to take about 7 days after dispatch. Delivery times are estimates, not guarantees. See our Shipping & Delivery page for details.
What if there’s a problem with my item?
The Foldable Desk-Mounted Cat Bed comes with a 30-day return guarantee from the day it is delivered. If you are not fully satisfied, contact us within 30 days of receipt to request a return under our Return Policy. For other products, if there’s a problem with your item, contact us within 14 days of delivery to request a return. Please see our Returns & Exchanges page for the return process.
