Shipping policy

Here is what to expect from order preparation to delivery. For help with a shipment, contact us using the details below.

1. Shipping costs and destinations

The Foldable Desk-Mounted Cat Bed includes free, insured shipping, even when you buy just one.

For other products, our existing shipping offer still applies: orders containing 2 or more items receive free worldwide shipping. Mix products and available styles across the store.

2 or more items: free worldwide shipping.
Single-item orders for other products: the existing US$5 shipping rate applies to supported addresses in the Americas and Europe. Contact us for single-item delivery to other destinations.

For products other than the Foldable Desk-Mounted Cat Bed, the free-shipping offer is based on item quantity. A single cat bed does not need to meet the two-item threshold. Taxes and optional service fees are separate. Any taxes, duties or carrier charges applicable at the destination are separate unless checkout states otherwise.

2. Processing and delivery times

Foldable Desk-Mounted Cat Bed
Orders are processed within 1–3 business days. Delivery is estimated to take 6–9 business days after dispatch.

Other products: processing time
Orders for other products ship within 3 days of being placed.

Other products: estimated transit time
For other products, delivery is estimated to take about 7 days after dispatch.

Transit time begins after shipping, not when you place your order. Delivery times are estimates, not guarantees. Holidays, peak seasons, customs and carrier disruptions can extend delivery times.

If you select the optional US$5 priority dispatch service at checkout, it prioritises order preparation. It does not purchase express carrier delivery or guarantee an arrival date.

3. How to track your order

Use the carrier tracking number provided for your shipment on our Track your order page to see the latest available carrier updates. A tracking number may take time to show its first scan after dispatch. If you need help finding your tracking number, contact support with your order number.

4. Delayed or missing parcels

If your tracking has stopped updating or a parcel appears delayed, contact us with your order and tracking numbers. We will review the available information and work with the carrier to investigate.

If tracking shows delivered, check your mailbox, reception area, neighbours and any designated safe place. Let us know if you still cannot find the parcel. Depending on the investigation and your applicable rights, we will explain the appropriate replacement, refund or other resolution.

5. Cancelling or changing an order

Contact us as soon as possible if you need to cancel or change your order. Orders cancelled before processing receive a full refund. Once preparation has begun, we will check whether we can still stop the order.

After dispatch, we generally cannot stop the parcel in transit. You can contact us about a return after delivery under our Return policy. This does not limit any statutory cancellation rights you may have.

Contact us

Please include your order number so we can help with your purchase.