Privacy Policy

Information used by our store

When you place an order or create an account, we process the information you provide, such as your name, email address, telephone number, billing and delivery addresses, selected products, order details and account details. If you contact us, we receive your message and any information or attachments you choose to send.

The website and its service providers may also process IP addresses, browser and device information, session identifiers and technical logs to deliver pages, maintain your cart and account, and protect the store.

Why we use this information

• To process purchases, arrange delivery, handle returns and provide order support.
• To provide account access and keep your shopping cart working.
• To detect fraud, troubleshoot problems and protect the website.
• To maintain transaction records and comply with applicable legal obligations.

Where a legal basis is required, we rely on performing our contract with you, legal obligations, legitimate interests in operating a secure store, or consent where required. Marketing communications, if offered, are subject to applicable consent requirements; you may opt out using the instructions provided.

Payments and store services

The store runs on WordPress and WooCommerce. PayPal processes information needed to offer and complete payments when you use its services. Other payment options are subject to their availability at checkout. Payment providers handle payment details under their own privacy notices; please do not send card details or passwords through our contact channels.

Website hosting, backup, security and form services help us operate the store. These include installed tools such as Jetpack, UpdraftPlus and WPForms, whose processing depends on the features in use. Service providers and delivery partners receive information as needed to perform their role. We may also disclose information to professional advisers or authorities when required by law or to protect legal rights.

For provider information, see PayPal’s privacy statement and Automattic’s notice for site visitors.

Shipment tracking and WhatsApp

Our tracking page uses 17TRACK. When you submit a tracking number, it is sent to 17TRACK and its embedded service may receive technical information such as your IP address and browser details. The provider supplies the tracking results.

WhatsApp contact links open a third-party service. If you contact us there, we receive the information you send, and WhatsApp processes information under its own terms and privacy policy. Email and our contact page are alternative ways to reach us.

Email newsletter

If you choose to subscribe, we store your email address and subscription status to send Menako Pet news and offers. Please confirm using the link in your confirmation email. You can unsubscribe using the link in newsletter emails. Subscription records and related technical data are managed by the Newsletter plugin on our website. We do not add customers to the marketing list merely because they place an order.

Cookies and browser choices

WordPress and WooCommerce use cookies and similar storage for functions such as sign-in and cart sessions. Payment and other embedded services may use their own cookies when loaded. You can manage cookies through your browser, although blocking essential cookies may prevent account, cart or checkout features from working. Where non-essential cookies require consent, that requirement applies separately from accepting this policy.

Visitor behaviour and shopping cart observation

We use Microsoft Clarity to understand how visitors browse our store through interaction measurements, session replays and click and scroll heatmaps. This can include visited pages, referral information, clicks, scrolling, device and browser information, and identifiers stored in cookies or similar technologies. Microsoft processes this information to provide analytics and may also use it for its own purposes, including advertising, as described in the Microsoft Privacy Statement. We use these insights to improve products, navigation and checkout. Clarity is configured to mask page text; passwords, payment credentials and customer form entries are not intended to appear in recordings.

We use CartBounty within our WooCommerce store to observe shopping carts, including products, quantities, cart value and last activity. A cart may be saved before checkout is submitted. If you provide contact details in checkout, those details may be associated with the cart; carts without contact details are recorded as anonymous. We currently use this information for observation only: automated recovery emails, SMS, WhatsApp messages, push notifications and promotional recovery popups are disabled. A cart is treated as abandoned after 60 minutes without activity, rather than immediately after an item is added.

Clarity may use cookies such as _clck and _clsk to associate visits and page views. Non-essential tracking is subject to consent where required. Accepting this privacy policy does not itself give cookie or marketing consent. You may use browser privacy controls and contact us to exercise the privacy choices described below.

Retention, security and international processing

We retain information for as long as needed for orders, support, legal record-keeping and the purposes described here. The appropriate period depends on the information and applicable obligations. Access controls and other safeguards help protect information, but no online system can guarantee absolute security.

International service providers may process information outside your country. Where required, applicable transfer protections must be used.

Your privacy choices

Depending on applicable law, you may request access, correction, deletion, a copy of your information, or restriction of or objection to certain processing. Where processing is based on consent, you may withdraw it. You may also complain to your relevant data-protection authority. Contact us below; we may need to verify your identity, and some records may need to be retained for legal reasons.

Contact Menako Pet

Email: support@menakopet.com
Phone: +86 13502751905
WhatsApp: +86 13502751905